Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, please don't hesitate to contact us.

Appointments

Do I need an appointment to visit the boutique?

We highly recommend booking an appointment to ensure you receive our full, personalised attention. Walk-ins are welcome, but appointments are given priority.

How long does an appointment take?

A typical bridal appointment lasts approximately 1.5 to 2 hours. This gives us plenty of time to understand your vision and explore our collection together.

Who should I bring to my appointment?

We suggest bringing one or two trusted people whose opinions matter most to you. Keeping your group small helps create a more focused and enjoyable experience.

Ordering & Sizing

How do I know what size to order?

Our consultants will take your measurements during your appointment and recommend the best size based on the designer's size chart. We always recommend ordering to your largest measurement to allow for alterations.

How far in advance should I order my gown?

We recommend ordering your gown at least 6 to 9 months before your event to allow time for production and alterations. Rush orders may be available — please contact us for details.

Can I order a gown in a different colour?

Many of our gowns are available in a range of colours. Please speak with our consultants during your appointment to explore your options.

Alterations

Do you offer alterations?

Yes, we can recommend trusted alteration specialists. Please note that alteration costs are separate from the gown purchase price.

When should I schedule my alterations?

We recommend beginning alterations approximately 2 to 3 months before your event, once your gown has arrived.

Payments & Orders

What payment methods do you accept?

We accept all major credit cards and other payment methods as listed at checkout. A deposit may be required for special orders.

Can I cancel or change my order?

Please refer to our Refund Policy for full details on cancellations and changes. Custom and made-to-order gowns cannot be cancelled once production has commenced.

Shipping & Delivery

Do you ship Australia-wide?

Yes! We ship to all states and territories across Australia. Please visit our Shipping and Delivery page for more details.

How will I know when my order has been shipped?

You will receive a confirmation email with tracking information once your order has been dispatched.