Refund Policy

Last updated: July 2026

At A Touch of Romance Bridal & Formal, we want you to be completely happy with your purchase. Please read our Refund Policy carefully before placing your order.

1. Change of Mind

As our gowns are special occasion garments, we do not offer refunds or exchanges for change of mind. We encourage all customers to take their time during consultations and ask as many questions as needed before confirming a purchase.

2. Custom and Made-to-Order Gowns

Custom, made-to-order, and special order gowns are non-refundable and non-exchangeable once production has commenced. By confirming a custom order, you acknowledge and accept this condition.

3. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or significantly different from what was described, please contact us within 7 days of receiving your order. We will assess the issue and, where applicable, offer a repair, replacement, or refund in accordance with Australian Consumer Law.

4. Deposits

Deposits paid on orders are non-refundable. In the event of a cancellation, the deposit will be forfeited.

5. Sale Items

All sale items are final sale and cannot be returned or exchanged unless they are faulty or do not match the description provided.

6. How to Request a Refund or Exchange

To initiate a refund or exchange request, please contact us with your order details and reason for the request. Our team will respond within 2–3 business days.

7. Australian Consumer Law

Our Refund Policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. Contact Us

If you have any questions about our Refund Policy, please contact us.